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  5. COVID-19 pandemic: Current business situation and immediate help for customers

COVID-19 pandemic: Current business situation and immediate help for customers

Mägerle AG Maschinenfabrik is carefully monitoring the situation and its effects surrounding the spread of SARS-CoV-2 (novel corona virus). We comply with the measures prescribed by the Swiss Federal Council and the Federal Office of Public Health (BAG). All measures taken are aimed at protecting the health of our employees as well as that of our customers and partners, and at ensuring that our business activities are carried out in the usual quality.

MÄGERLE can provide you with personalized, flexible and high-quality support for your concerns, even in times of home office and curfews, thanks to advanced communication applications such as Skype for Business.

At the present time the usual availability of spare parts is generally ensured. However, there may be delays in individual deliveries due to restrictions to contain the spread of the virus. The situation is reassessed daily.

Thanks to our local network of service technicians, we are still able to react in many countries, provided that no border crossings are required. Our technicians are sensitized, comply with local regulations and follow customer-specific security measures. Our coordinators responsible for service or application engineering assignments will contact you as required before the assignments to discuss situational issues.

We ask for your understanding should bottlenecks nevertheless occur due to country-specific regulations which may restrict the deployment of our employees. In many cases, our proven remote maintenance solutions can provide fast troubleshooting.

Should the situation change, we will inform you again.