3. News & Topics
  4. News overview
  5. COVID-19 pandemic: Current business situation and immediate help for customers

COVID-19 pandemic: Current business situation and immediate help for customers

Mägerle AG Maschinenfabrik is carefully monitoring the situation and its effects surrounding the spread of SARS-CoV-2 (novel corona virus). We comply with the measures prescribed by the Swiss Federal Council and the Federal Office of Public Health (BAG). All measures taken are aimed at protecting the health of our employees as well as that of our customers and partners, and at ensuring that our business activities are carried out in the usual quality.

MÄGERLE can provide you with personalized, flexible and high-quality support for your concerns, even in times of home office and curfews, thanks to advanced communication applications such as Skype for Business.

At the present time, as of 25 March 2020, the usual availability of spare parts is generally ensured. However, there may be delays in individual deliveries due to restrictions to contain the spread of the virus. The situation is reassessed daily.

Thanks to our local network of service technicians, we are still able to react in many countries, provided that no border crossings are required. Our technicians are sensitized, comply with local regulations and follow customer-specific security measures. Our coordinators responsible for service or application engineering assignments will contact you as required before the assignments to discuss situational issues.

We ask for your understanding should bottlenecks nevertheless occur due to country-specific regulations which may restrict the deployment of our employees. In many cases, our proven remote maintenance solutions can provide fast troubleshooting.

Should the situation change, we will inform you again.

« We won't let you down! »
Tino Pesavento, Customer Care

Many companies are currently faced with the question of how they can quickly restore the availability of machines and production in general, even in the event of problems, despite worldwide travel restrictions.

Our UNITED GRINDING Digital Solutions™ products, such as Remote Service, support you in this task:

Remote Service – your digital helpline

Fast. Transparent. Secure.

  • From anywhere and at any time: Simple and straightforward service request for direct assistance
  • Increased system availability by minimizing downtime
  • Remote analysis and troubleshooting by service experts

With Remote Service we offer a comprehensive solution for ideal support of your machines. Secure Internet connections enable expert support with just one click – without any travel times.

Learn more about UNITED GRINDING Digital Solutions™

Talk to our Customer Care Helpline about our immediate assistance offer:

[Translate to English:]
Tino Pesavento
Regional Service Manager
Global Group
en Change Language