Customer service

Our qualified service technicians are located worldwide and can respond quickly when needed. The service technicians can access technical support from the factory at any time. They identify faults, carry out repairs, measure, assess, restore the machine geometry if required, and draw up inventories.

 

Benefits for you

  • Fast response times thanks to locally based service technicians
  • Rapid troubleshooting
  • Quick and effective problem solving

Customer consultation

We would be delighted to advise you on our services at your premises and help you to implement your projects. We can identify your needs and make specific recommendations.

 

Benefits for you

  • Availability of competent technical customer advisers
  • Individual support
  • Free consultations at your premises

HelpLine

Over 50 HelpLine employees are available to assist you worldwide: they are your first point of contact for any questions or problems you may have. Your regional service manager then organizes the next steps or helps you personally.

 

Benefits for you

  • Personal contact
  • Increased machine availability thanks to fast response times
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