- Overview of your connected machines
- Production overview per machine for the current day
- Service Request, with data attachment
- Status tracking for Service Request
- Alarming and push notifications
- Using a simplified version of Production Monitor and Remote Service
- Overview of current operating states
- Help is just a push of a button away: Regardless of time and place, Service Requests can be initiated simply and easily
The Conference Center is available in the Customer Cockpit or in our Conference Center app. For machines with C.O.R.E. technology, this functionality is also directly on the C.O.R.E. panel.
The app features text, video, and voice chat functions. It also contains a whiteboard for exchanging technical information about the affected machine. Our Customer Care technicians can draw suggested remedial steps directly onto the photos provided by the machine operator and provide graphic support for work steps.
The Conference Center app runs on all common smartphones and is available in the Google Play Store.