Remote service

Highly efficient: the UNITED GRINDING Remote Service Package. Remote Service offers prompt, system-specific support by service experts: efficiently and with a high level of security.

Your machines and systems are your capital. In order for your company to operate effectively, the value chain must work smoothly. Quick, system-specific support from specialists is more important today than ever: Complex systems and rising cost pressures require optimized availability and quick service. With Remote Service we offer a comprehensive solution for optimal support of your machines. Secure Internet connections enable expert support with just one click – without any travel times. With Remote Service you will increase the efficiency of your production.

 

Benefits for you

  • Service request at the touch of a button
  • Increased availability of your system
  • Minimize downtime

Service Monitor

The UNITED GRINDING Service Monitor knows when maintenance work recommended in the operating manual is due and notifies you reliably and on time.

The Service Monitor indicates by way of a clear traffic light system when the servicing is due (dates dependent on hours in operation and set service intervals as per the operating manual) for all connected machines. You can see in the Service Monitor when maintenance activities are required. Comprehensive information about each machine and the required tools, spare and wear parts as well as instructions are available.

 

Benefits for you

  • Structured servicing planning
  • Servicing made easy thanks to instructions
  • Service documentation available online

Production Monitor

Everything under control: With the UNITED GRINDING Production Monitor you have immediate access to your current production status – independent of time and place.

The Production Monitor provides you with a reliable 24/7 monitoring service. Runtimes and nonproductive times, quantities or malfunction times, for example, are shown in real time. The Production Monitor is the ideal aid for experts in their specific field as well as planners or production managers, whose focus is on a general overview. Access the most important data from each machine directly via your smartphone app. In the event of a failure, you can report it immediately to the relevant UNITED GRINDING employee by sending a service request.

 

Benefits for you

  • Information and key figures about your machines – 24/7
  • Support for your planners and production staff
  • Data to optimize availability and capacity

Product brochure

pdf, 4 MB
Remote Service
Your machines and systems are your capital. In order for your company to operate effectively, the value chain must work smoothly. Quick, system-specific support from specialists is more important today than ever: Complex systems and rising cost pressures require optimized availability and quick service.
Download
pdf, 2 MB
Production Monitor
The Production Monitor provides you with a reliable 24/7 monitoring service. Runtimes and nonproductive times, quantities or malfunction times, for example, are shown in real time. The Production Monitor is the ideal aid for experts in their specific field as well as planners or production managers, whose focus is on a general overview.
Download
pdf, 1,000 KB
Service Monitor
The Service Monitor indicates by way of a clear traffic light system when the servicing is due (dates dependent on hours in operation and set service intervals as per the operating manual) for all connected machines. You can see in the Service Monitor when maintenance activities are required. Comprehensive information about each machine and the required tools, spare and wear parts as well as instructions are available.
Download
pdf, 1 MB
IT Security
The secure and fast connection to customer machines worldwide is the basis for efficient troubleshooting. UNITED GRINDING's qualified customer care technician can access your machine with your service request by connecting to it in order to solve problems by, for example, entering new data, running updates, carrying out remote maintenance or changing parameters.
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